F.A.Q.

Do guests need a Covid-19 certificate (Green Pass) to access the hotel?
No, guests do not need a Covid certificate to stay overnight and to access the restaurant, the bar and the swimming pool.

Do guests who are not staying at the hotel need a Covid-19 certificate (Green Pass) to access the restaurant or swimming pool?
No, non-residents do not need a Covid certificate to use the restaurant or the swimming pool.

More info at the reception desk or here: https://reopen.europa.eu/en/.

Are animals permitted in the Hotel?

Pets are not allowed.

Does the Hotel have air conditioning?

All rooms and common spaces are provided with air conditioning.

Can we leave our luggage in the Hotel?

If your departure is after 11 am, you can leave your luggage in the luggage room and freshen up in a courtesy room.

Are there discounts available for children?

Children up to 3 years stay for free in the parents' room. Baby cot and high chair are free of charge. Children from 4 to 13 years get a discount of 60% when sleeping in the parents' room (in low season they stay for free).

Which credit cards do you accept?

We accept all major credit cards: Visa, Mastercard, American Express, Diners and Maestro card.

At what time is my room available and at what time are we supposed to vacate it?

We will be delighted to offer the room as soon as it is ready. However, we guarantee its availability from 3 pm on the day of arrival. We ask to vacate the room by 11 am on departure day. If you prefer to keep the room for a little longer please ask at the reception if the room is available and you may take-up our "late check out" offer at an additional cost of 50 Euro which makes you use the room until 6 pm.

Do i need a bathing cap?

Our pool does not require a bathing cap.

Does the Hotel have parking?

Yes. A parking space in the underground garage costs 7 euros per day (to be booked in advance). Outdoor parking is free but very limited.

Does the Hotel have a bike rental?

At the Hotel you can rent bycicles for € 6,00 per day and € 4,00 per half day.

Is the swimming pool heated?

Our swimming pool is not heated.

What kind of service is offered by the restaurant?

Buffet breakfast from 7.30 am to 10 am.
Lunch from 12.30 am to 2 pm.
Dinner from 7 pm to 8.30 pm.

If we stay at your Hotel what facilities can we use?

At our guests' disposal without additional fees: swimming pool with children`s area, sunloungers, sun umbrellas, WiFi.

Is there a transfer service from and to the airport and/or train station?

We organize shared transfers from and to the Verona Villafranca airport, which have to be booked at least 24 hours before arrival. The price is € 16,00 per person and way.

Can my friends come to visit me?

Your guests are very welcome but they are not allowed to use the swimming pool.

Does the Hotel have internet?

The rooms and public areas are provided with free WiFi.